Help Center / Orders & Shipping
Orders & Shipping
We know you're excited to start advertising so we'll do our best to get your order moving! Most in-stock orders are processed and shipped within three business days from our Dallas, TX facility. International orders may require an additional business day to prepare for transit.
INTERNATIONAL SHIPMENTS
All prices on lucibags.com are in USD. Your order total will be submitted in USD and processed with your card company at the current exchange rate plus any international transaction fees.
Applicable international duties and taxes are the responsibility of the recipient and due upon delivery. Fees vary by location and Luci Bags is not able to estimate the amount that may be due. We strongly suggest you check with your local post office or government agency to determine the amount of customs fees, duties and/or taxes that may be due upon arrival.
TRACKING YOUR ORDER
A detailed tracking email will be sent once your shipment has departed our facility. Even though your order is officially on the way, tracking updates might not be available from the carrier for up to 23 hours. Please contact us if your tracking information has not updated in 48 hours or your domestic package has not arrived after 7 business days, international 15 days.