Why hasn't my order shipped?

We do our absolute best to fill every order as quickly as possible. If you haven't received a shipping confirmation by the end of the 3rd business day please check your spam folder. If you don't see anything from Luci Bags, please contact us so we can check on what's delaying your order.


What if my products don't fit in the display?

If you're new to Luci Bags, be sure to check our Features & Dimensions as well as the Lookbook for sizing references. If you can't find an example close to your products, contact us! We will be more than happy to help you choose the right size and style to fit your needs.

If you've already received your bag and can't get your items to fit, let us know! We can offer some tips for making a display that works, or help you exchange for a bag that will better fit your needs.

How do I clean my Luci Bag?

We get it, your mobile shop is a reflection of your business and you want to look professional and sharp! If your Luci Bag needs cleaning, please spot clean the soiled area with mild soap and water - DO NOT machine wash.

To clear smudges from the windows, try wiping with a dry cloth or apply the tiniest bit of rubbing alcohol.


Where can I see all the fabric choices?

We offer several stunning patterns exclusively printed just for Luci Bags. Each has been paired with an eye-catching accent to help you get noticed!

Availability varies depending on style and pattern. When we sell out of a bag it is removed from the website.


Do you offer a group discount or wholesale pricing?

We would love to help outfit your team or the entire company! Receive 15% off your group order of 5+ totes (any style, size or fabric) with code GROUPORDER at checkout.

Need more than 20 totes? Check out our WHOLESALE INFORMATION

Where do you ship?

We're happy to have extended our international shipping options to include Canada, UK, Australia and 23 more countries. If we are unable to ship to your location at this time, please contact us so we can check on shipping options.